Privacy Policy

This Privacy Policy describes how Craftgiftshop collects, uses, stores, and discloses personal information in Australia. We aim to handle information in a responsible manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with our website, placing an order, or contacting our team, you acknowledge that you have read this Policy and understand how your information may be processed.

Information we collect

We may collect details such as your name, email address, phone number, delivery address, order contents, gift messages, payment confirmation details (from payment providers), and communications you send us. We may also collect device and usage data including browser type, pages viewed, access times, referring pages, and approximate location based on IP address. Where you provide information about a recipient for delivery purposes, you represent that you have authority to share those details.

How we use information

We use personal information to process and deliver orders, provide confirmations and updates, respond to enquiries, personalize recommendations, maintain our website, and improve services. Operational uses include packaging, dispatch, coordination with couriers, troubleshooting, analytics, and record-keeping required for tax or accounting. We may provide service announcements regarding delivery schedules or seasonal availability. Marketing communications are sent according to your preferences and applicable law, and you can opt out of promotional emails via unsubscribe links.

Sharing and disclosures

We may share necessary information with service providers who support our operations, such as payment processors, courier partners, IT hosting, analytics, and customer support tools. These providers are engaged under appropriate terms and are expected to protect information they handle for us. If legally required, we may disclose information to regulators, courts, or law enforcement. In the event of a business restructure or transfer, relevant data may be shared in a controlled manner consistent with this Policy.

Cookies and tracking

Our website may use cookies and similar technologies to remember preferences, keep sessions active, enhance functionality, and measure engagement. You can manage many cookie settings through your browser. Some features may be affected if certain cookies are disabled. Our cookie banner allows you to set a basic preference that is stored with a simple indicator in your browser.

Data storage and security

We apply administrative, technical, and physical safeguards designed to help protect personal information against loss, misuse, or unauthorized access. Despite these efforts, *** method of transmission or storage can be fully guaranteed. We encourage you to use strong, unique credentials where relevant and contact us if you believe your information may be at risk.

Access, correction, and choices

Subject to law, you may request access to personal information we hold about you and ask for corrections where details are inaccurate or incomplete. You may also update preferences for marketing communications. We will respond within a reasonable timeframe and may ask for verification to protect your account and privacy.

International transfers

Some service providers may operate in other countries. Where information is transferred internationally, we aim to take steps that support protections broadly consistent with the APPs. By using our services, you understand that data may be processed outside Australia in accordance with this Policy.

Retention

We keep personal information for as long as required to provide services, comply with law, resolve disputes, and maintain business records. Retention periods can vary depending on the type of information and operational needs.

Children

Our services are intended for general audiences. If we learn that information from a child has been collected contrary to applicable requirements, we will take appropriate steps to remove or secure the information.

Contact

For questions about this Policy or to exercise privacy rights, please contact: Craftgiftshop, 28 King Street, Sydney NSW 2000, Australia; phone + (61) 41 327-49-58; email Craftgiftshop@gmail.com. We aim to respond promptly and address concerns in a practical manner.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date. Your continued use of our services following an update indicates that you have reviewed the latest version.