Australian Consumer Law & Your Rights

Under the ACL, consumers have guarantees that cannot be excluded by sellers. These include guarantees that goods are of acceptable quality, match descriptions, and are fit for purpose. If a product fails a consumer guarantee, you are entitled to a repair, replacement or refund depending on the circumstances.

  • Faulty goods: you may request a remedy (repair, replacement or refund).
  • Major failure: you are entitled to choose between refund or replacement.
  • Minor failure: we may offer repair or replacement.

We comply with ACL obligations for all sales within Australia. For detailed privacy matters, see Privacy Policy.

Fresh flowers quality

Terms of Sale — Key clauses

Orders are offers to purchase. We confirm acceptance when we dispatch your order or send an order confirmation. Prices are as quoted on the site at the time of order and include GST where displayed.

Payment is required at checkout. We accept major cards and secure payment gateways. We do not store full card details on our servers. Errors in pricing will be corrected and we may cancel orders that were incorrectly priced.

We offer same-day delivery in selected metropolitan areas if ordered before the cut-off time. Delivery times are estimates and may vary due to traffic, weather, or recipient availability. Risk passes on delivery.

Cancellations may be allowed prior to dispatch. Refunds for change of mind are discretionary except where ACL applies. For faulty or incorrectly described goods, remedies are provided under ACL. See the Refunds table below for typical timelines.

To the extent permitted by law, our liability for loss or damage is limited. Nothing in these terms excludes statutory guarantees or rights that cannot be excluded under Australian law.

Delivery & Refunds — Practical table

IssueTypical responseTimeframe
Same-day delivery failure (our fault)Re-delivery or full refundWithin 2 business days
Damaged bouquetPartial or full refund or replacementInspect & notify within 48 hours
Change of mindStore credit at our discretionSubject to policy
Incorrect item deliveredReplacement or refundWithin 5 business days

To request a refund or replacement, contact us via Contacts and provide order details and photos where relevant.

Delivery of bouquet in transit

Complaints & Dispute Resolution

If you are dissatisfied, please contact our customer support first so we can resolve your concern quickly. We aim to acknowledge complaints within 2 business days and to resolve them promptly.

  • Step 1: Email Craftgiftshop@gmail.com with order number and details.
  • Step 2: We will investigate and propose a remedy.
  • Step 3: If unresolved, you may refer the matter to the Australian Competition and Consumer Commission (ACCC) or your local state fair trading office.

We are committed to fair and timely handling of complaints under Australian consumer protections.

Customer support representative
Customer Care

Legal & Regulatory Details

Company: Craftgiftshop
ABN: 12 345 678 901
Registered address: 28 King Street, Sydney NSW 2000, Australia

Governing law: These terms are governed by the laws of New South Wales, Australia. Nothing in these terms affects your statutory rights under the Australian Consumer Law.

Last updated: 1 March 2026

Bouquet presentation compliance

Additional legal notices

  • Intellectual property: site content and images are owned by Craftgiftshop and licensed partners.
  • Third-party links: we do not accept liability for external sites linked from craftgiftshop.com.
  • Severability: If any provision is invalid, the remainder of these terms remains in effect.

For privacy details see Privacy Policy. For customer service contact Contacts.

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